Shipping policy

1. DISPATCH DATE:

At the time of your order I could have as little as 5 or up to 20 beds in que ahead of you. Dispatch dates generated may not always be accurate. For this reason I will personally provide you updates on your dispatch by dates but note it is very hard to determine these accurately as every build is different. Designing / building / packing and arranging couriers / brokerage for each order is alot of physical work as well as documentation so please have patience.

Understand that custom furniture takes time, I love I work we do so do, but do not tolerate impatience in clients. Everything is done by hand and not with machines like big box furniture stores.

2. SHIPPING /COURIERS:

My beds ship disassembled in large wooden crates. As much as I try to avoid them damages can occur. Basic coverage is covered by the shipping courier ($5/b). Please notify me if you would like third party coverage through our insurer Secursus & I can invoice for this prior shipment.

Please note, claims processes can take many months with these couriers. If you receive a damaged bed inform me as soon as possible as well as provide photos and we will determine the most effective way to resolve the issue & send replacement parts as required & within reason.

**3. CUSTOMS DOCUMENTATION (USA Clients only):**

Near the completion of your build I will send you an introductory e-mail to our broker Ramsay Logistics including the necessary documentation for your shipment. They will request some personal information from you as well as payment for brokerage of your shipment. IT IS EXTREMELY IMPORTANT THAT YOU RESPOND TO THIS AS SOON AS POSSIBLE. Due to the size of my shop I can not hold your shipment once packed. Your shipment will dispatch my shop shortly after this introductory e-mail. If the shipment is not cleared by our broker it will go to a holding facility. Clients who delay_processing of their brokerage will be responsible for all holding costs of their crate.

4. RETURNS/RECONSIGNMENT/HOLDING/REPAIRS:

I DO NOT accept returns & cannot issue a refund if the build as already begun. If you need to return your bed the client is responsible for the shipping, handling and customs fees. This can be upwards of $1650 so lets avoid this situation! Any fees associated with changes to address/reconsignment following dispatch without notifying & being approved by Sleep Till You're Dead are to be paid by client.
*Refer to Returns/Refunds Policy for details*

5. DELIVERY:

If the courier is unable to contact client for receival of crate the client is responsible for holding charges. If you have an issue we will resolve the situation as best as possible. Note these are third party couriers not associated with our business. We can send replacement parts however client is responsible for costs for materials/labor/shipping (unless they were damaged due to shipping). Most of your parts can be purchased from your local hardware/building material store so please check here before requesting parts.